HOW CODERED TECH SUPPORT COLLECTS INFORMATION
We provide user support services to consumers using web-based tools and software as well as through telephone support of our users. These tools may include software that enables us to remotely access and control a user’s computer with their permission. We require certain information and permissions from you to provide the Services.
Some information we collect may be provided by the user directly such as when requested by a form or on the phone by a technician. Other technical information might be collected or accessed by or through our diagnostic and related tools as our computers work with yours to provide the Services.
PRIVACY AND DATA USE
The information CodeRed Tech Support holds about Customer will be used to provide the
PERSONAL AND NON-COMMERCIAL USE LIMITATION
Unless otherwise specified, the Services, Materials and Software are solely for your personal and non-commercial use in addressing matters covered by your Service Plan. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, modify, create derivative works from, transfer, distribute or sell any information, software, products or services obtained from the Services, Materials, or Software. Any Services, Materials, and Software are available only in connection with Services under a valid Service Plan.
NO UNLAWFUL OR PROHIBITED USE
FAIR USAGE POLICY; SUSPENSION OR TERMINATION OF SUBSCRIPTION
Though CodeRed Tech Support has no limits on the amount of online support requests a
Subscription based plan user may make during the subscription period, however, each Subscriber's use of the support services for the subscription based plans are subject to CodeRed Tech Support's "fair use" policy. Under this policy, if at any time, in CodeRed Tech Support's sole discretion, a subscription based plan user is found to be abusing the service by exceeding the level of use reasonably expected from someone using a Subscription based Plan for individual use, then CodeRed Tech Support reserves the right to suspend or terminate Subscriber's Subscription Services. In addition, CodeRed Tech Support reserves the right to suspend or
terminate any Subscription Services of any Subscriber that CodeRed Tech Support, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than Subscriber, or (c) for any computer system other than a Registered System. User may terminate the Service at any time by giving written or electronic notice to CodeRed Tech Support; provided, however, that User will not be entitled to a refund of any fees prepaid by User for the Service
TYPES OF INFORMATION CODERED TECH SUPPORT COLLECTS
Information You Provide
We will ask you when we need information that personally identifies you ("personal information") or allows us to contact you. In order to use the Services, the user must first typically register or provide certain identifying information. For online registration, we ask you to provide contact details (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). CodeRed Tech Support uses this information to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our Services.
PAYMENT INFORMATION :
If you register for the Services, CodeRed Tech Support may collect credit card information, and other payment information. Like many companies, CodeRed Tech Support may use third party payment processing, payment gateways transactions to process and verify credit cards on our behalf. CodeRed Tech Support uses payment information to complete your transactions.
Computer and System Information
SUBSCRIBER( USER) COMPUTER INFORMATION:
We may also ask for information related to your (user) computer to provide the Service. As examples, this information may include:
- Information about the date of purchase of your computer,
- Type of computer
- Identification number of your computer
- Make and model of your computer and/or any computer hardware,
- Software installed or peripherals attached to it,
- Condition of the computer,
- System and registry data about software installations and hardware configurations, and error tracking files.
Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products lists.
While requesting support you may request for the problem to be resolved by enabling CodeRed Tech Support technicians to have access to and take control of your computer. CodeRed Tech Support uses software tools which enable you to grant control of your computer to an CodeRed Tech Support technician remotely over the Internet. This allows the CodeRed Tech Support technician to diagnose or correct problems without ever coming to the location of your computer.
CodeRed Tech Support does not use the Remote Access software to access and control your computer without your consent and we request that you remain present when our technicians are doing so.
CodeRed Tech Support technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems. CodeRed Tech Support maintains specific internal policy and technical controls to limit how and whether our remote access tools may be used to assist you.
CodeRed Tech Support uses some online diagnostic tools that may collect a wide variety of useful information about the state of a computer system and your applications. This information is communicated to CodeRed using security technologies over the Internet. CodeRed Tech Support analyzes this information to help diagnose and solve end-user problems. The CodeRed Tech Support diagnostic application is not designed to collect sensitive information including information such websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc.
LIVE HELP SESSION RECORDS:
Use of the Remote Access and Diagnostic applications may be subject to the terms and conditions of the respective software license agreements.
CodeRed Tech Support reserves the right to monitor and record on-line and off-line sessions between users and CodeRed Tech Support technicians for quality control and service-related purposes. Some uses of this type of information include improving the Service, building a support knowledge base and conducting internal market research. We do not correlate session record data used for these purposes with personal information.
We use a variety of security technologies, as well as administrative, managerial, and physical safeguards, to help protect personal information and other data we receive from unauthorized access, use, or disclosure. No data transmissions, or even the physical transfer of information, can be guaranteed to be completely secure. We cannot fully eliminate all security risks associated with personal information and technical mistakes are possible. Therefore, we do not
ensure or warrant the security of any data or information you transmit to us and you do so at your own risk.
NOTIFICATION OF CHANGES